Changing Orders

• May I buy several types of lenses in one order?
• How will I know if my order was placed properly?
• What if I don’t receive a confirmation email?
• What if I made a mistake on my order?
• What if I cannot process my payments.
• What is your exchange or returns policy?

Q01. May I buy several types of lenses in one order?

As long as your order matches your latest prescription, you may buy any type of lens from our website.

Q02. How will I know if my order was placed properly?

Once your order is complete, you’ll receive a confirmation email from [perfectlens]. To ensure that these important emails reach you, please add us to your contact list. You may also view your purchases in your customer profile.

Q03. What if I do not receive a confirmation email?

If you don’t receive a confirmation email from us, please contact us here.

Q04. What if I made a mistake on my order?

If you notice a mistake on your shipping address or your contact lens order, contact us immediately. We’ll assist you in receiving your replacement order.

* Additional shipping costs will be at your expense, but we will exchange merchandise.

Q05. What if I cannot process my payments.

Please confirm with your Credit Card company or try another Credit Card.

Q06. What is your exchange or returns policy?

For details on returns, exchanges, and related questions, visit our shipping page.

Q07. Can I make changes to my Toric/Astigmatism lens order?

Toric lenses are a specialty customized item, we will not be able to accept these items for return or exchange.