Shipping & Delivery

• Can I check the status of my order or delivery?
• What if I am away when the order arrives?
• Can I specify a date for delivery?
• Do you offer any special delivery options?
• Can I send my order to a location other than Canada?
• What if the package has been returned to perfectlens due to an error in my address?
• What if I receive multiple orders in one parcel?

Q01. Can I check the status of my order or delivery?

We will email you a tracking number after your order is shipped. To ensure that you get this, please add info@perfectlens.ca to your email contact list. You can also track your orders in your customer account.

Please allow 1-2 business days to process your order (toric/astigmatism lenses may take 2-3 weeks for processing). If your items are in stock, your package should arrive between 3 to 6 business days after shipping. Please allow more time for remote areas.

Q02. What if I am away when the order arrives?

If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (perfectlens). If you find the shipping company has returned your order while you were away, please send us an email and we will re-send your order, but the extra shipping charge will be at your expense.

Q03. Can I specify a date for delivery?

We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date. We cannot guarantee that they will be able to accommodate your request.

Q04. Do you offer any special delivery options?

We do not offer special delivery or rush shipments at this time.

Q05. Can I send my order to a location other than Canada?

Due to strict controls on medical devices, we are unable to ship to locations outside Canada.

Q06. What if the package has been returned to perfectlens due to an error in my address?

Please contact us by email. Our customer service will instruct you about necessary steps to take and we will re-send your package. (Since we are not responsible for address errors on your part re-shipping will be at your expense.)

* If more than one year passes since the date the order was originally shipped, we will not be able to re-send the order or issue a refund.

Q07. What if I receive multiple orders in one parcel?

Our shipping team may combine multiple orders to your delivery address to make receiving your lenses easier.

Q08. Can my contact lenses be delivered to a nearby Canada Post location?

With the [Pick up from the nearest Canada Post office] option selected during checkout, A delivery notice card lets you know where you can pick up your parcel at a nearby post office. Government-issued photo ID is required to pick up parcels. Please note that your delivery address is required for Canada post to provide you with a delivery notice to your mailbox for your parcel to be forwarded to the designated post office.
* Please DO NOT use Canada Post office address as your delivery address